Last updated 20 August 2026

Refund Policy

1. Who you are buying from

This depends on where you are, and it changes who to ask for a refund.

Outside Pakistan. Paddle.com acts as the merchant of record. Your purchase contract is with Paddle, their terms apply to the transaction, refunds are issued through them, and they handle sales tax and VAT.

In Pakistan. You are buying from us directly, in rupees. Safepay processes the payment as a gateway; it is not the seller. Refunds are issued by us, back to the card or account you paid with, and any applicable Pakistani taxes are ours to account for.

Your refund rights below are identical either way. Only the route differs.

2. Billing

Plans bill monthly or annually, in advance, and renew automatically until cancelled. Prices are shown before you pay. In Pakistan you are charged in rupees; elsewhere in US dollars, or your local currency where we support it.

3. Free trial

Paid plans start with a 7-day free trial. You are not charged until the trial ends, and cancelling before it ends means no payment is taken.

4. Cancelling

Cancel any time from your account page. Cancellation stops the next renewal — it does not end your access immediately. You keep the plan you paid for until the end of the billing period you already paid for, and your table drops to the free tier after that.

5. Refunds

If you are unhappy with your first payment for a plan, email us within 14 days of that payment and we will refund it in full. You do not have to give a reason.

This applies to your first payment, not to renewals. Every plan starts with a 7-day free trial, so nobody is charged before they have had a chance to play. Cancel before a renewal and it will not be taken — see section 4.

Partially-used billing periods are not refunded pro rata unless the law where you live requires it. If a technical fault on our side stopped you using Pegasus, contact us — we would rather fix it and make it right.

6. How to request one

Email support@pegasuspartygames.com with the email address you subscribed with. We aim to reply within two working days.

If you paid outside Pakistan you can also contact Paddle directly using the receipt they sent you. If you paid in Pakistan, come to us — Safepay processed the payment but cannot issue a refund on its own, so writing to them will only cost you time.